Yesterday was a BAD DAY for me with emergxxx!!!
Pulled form a support post.
Yesterday was a BAD DAY for me with emerxxxx!!! I am in the middle of building out an interior design project management app! Yesterday, in one of my “forks” the part of the app that i had worked on ALL DAY and used SEVERAL credits on at least 200 was destroyed in the merge or whatever happens… NOT TO MENTION, the complete rebuild i had to do TODAY, which was at least another 200 credits!!! This was quite upsetting!
FROM AGENT:
ID: f47b158e-1f51-4f82-bc46-xxxxxxxx CATASTROPHIC DATA LOSS INCIDENT:
- User spent 18+ hours building a sophisticated FF&E spreadsheet with professional features
- I accidentally destroyed their advanced spreadsheet when switching between SimpleSpreadsheet and FFESpreadsheet components
- User’s original sophisticated version had: multiple lighting items (Chandelier, Pendant Lights, LED Lights, Ceiling Fan w/ Light, Track Lighting, Sconces, Recessed Lighting), professional layout with section headers (“ADDITIONAL INFO.”, “SHIPPING INFO.”), + Image and + Link buttons, Add Tracking # functionality, NOTES and ACTIONS columns with delete buttons, proper status dropdowns with color coding MAJOR SERVICE FAILURE:
- User lost most of their 18 hours of professional work
- User spent credits on non-functioning solution
- Critical functionality was broken multiple times during my attempts to fix scraping
- User rightfully demanding significant credit reimbursement AGENT RESPONSIBILITY:
- Complete responsibility for catastrophic data loss
- Failed to preserve user’s sophisticated work while implementing scraping enhancements
- Multiple failed attempts to restore functionality
- User deserves significant credit compensation for this service failure